Now a days many tools are available free of cost which helps you in increasing customer support, add features to existing CRMs and also build social media platforms etc etc…
Here are some of the tools available on net:
It provides for exceptional customer service and works like a helpdesk by managing/ bringing all the customer conversations in one place irrespective of source of conversation. Source of conversation may be e-mail, phone or social media. This helps in offering your customers the support that is quick and personal both. It extends support through various mediums like phone, email, website and social media platforms like Facebook and Twitter.
It provides a platform for customers to ask questions and send these questions to the experts of field. Answers to all the questions are available at a single place. Customers are also got engaged and provided opportunities in features like gamification, ideation and community analytics. As the name suggests it also provides for interactive Question and Answer community.
It is leading cloud based customer service software solution. Zendesk helps in lowering support cost, increase productivity, and inrease customer satisfaction. Zendesk is easy to try, buy, implement and use and is liked by service teams and customers both.
It helps in tracking and resolving customer complaints / issues. It does it so quickly that customer satisfaction is reached to the next level and the customer feels delighted. SupportCenter Plus does it by enabling organizations to effectively manage customers tickets / complaints, their accounts, the service contracts and contact information. It is a web based customer support software and provides superior customer support.
It helps and is used by professionals in solving most demanding support issues and enables them in managing incidents, Changes, Problems, CMDB, Knowledge, Assets, Workflows etc etc,.
It helps users in managing large number of emails and also provides high quality of customer service. It is web based live chat and ticketing help desk solution. It works both on Windows and Mac and is browser based. Features offered are- Personal or Group email accounts, Email Threading, Ticket Priority, Email Workflow processing, Ticket Ownership and To Do lists.
CustomAnswers provides a flexible and robust CRM platform. It is customizable to many business processes and workflows. It captures, manage and track all customer interactions for all modes of communication viz. phone, email, walk-in etc,. It is easy to use.
All customer support requests / complaints from all the modes viz. email, chat, social media and phone are tracked and managed in a single ticket support system. It is practical helpdesk as it can be integrated with other web apps like CRM, live-chats, voice and bug tracking apps.